FREQUENTLY ASKED QUESTIONS

Despite the centuries, the base recipe for creating soap remains unchanged: a mixture of fatty substances and an alkali, usually sodium hydroxide (NaOH) , better known as "soda". This chemical reaction between both substances is what we call saponification , a process that results in soap and glycerin . Depending on preferences or the purpose, the fatty substances used may vary, and may be vegetable or animal oils or fats . This procedure can be carried out by two different methods: hot saponification and cold saponification .

You can contact us directly through the "Contact" section with any questions you may have and our team will respond to you as soon as possible.

The expected period is 48/72 hours from when we leave the package at the post offices, however for purely logistical reasons of the parcel company these deadlines may be delayed.

Learn more in our shipping policy.